Refund policy

30-day returns
Changed your mind? You have 30 days from the day you receive your order to request a return. Items must be unworn, in the same condition you received them, in their original packaging, with proof of purchase.

To start a return, email info@tridentwatch.co.uk with your order number. We'll reply with the return address and instructions. Please don't send items back without contacting us first, as we can't accept unannounced returns.

Warranty
The Aqua-Dive comes with a 2-year warranty and the Eco-Ocean with a 1-year warranty, both from the date of delivery, covering manufacturing defects in the movement, case and bracelet. If your watch develops a fault covered by the warranty, email us with your order number and a short description or photo of the issue and we'll replace your watch or give you a full refund. The warranty doesn't cover accidental damage, normal wear (such as scratches), water damage from using a watch beyond its stated water resistance, battery replacement on quartz models, or watches that have been opened or modified by a third party.

This warranty is in addition to your statutory rights under UK consumer law, which are not affected.

Damaged or wrong items
Please check your order when it arrives and contact us straight away if anything is damaged, faulty or not what you ordered, and we'll put it right.

Non-returnable items
Gift cards can't be returned.

Exchanges
The quickest way to swap is to return your item for a refund and place a new order for the one you want.

Cooling-off period
If you're buying from the UK or EU, you have the right to cancel your order within 14 days of receiving it for any reason, in line with consumer law.

Refunds
Once we've received and inspected your return, we'll let you know whether it's approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a few extra days to show it. If 15 business days have passed since approval and you haven't received your refund, please get in touch.